Privacy Policy fcm99

1. Information We Collect

In operating the fcm99 platform, we collect several categories of information depending on how you interact with our website and services.

a) Information you provide directly:

• Full name as shown on your identity card (MyKad) or official document
• Date of birth (for age verification of 21 years and above)
• Email address and mobile phone number
• Account username and password
• E-wallet, bank account or crypto wallet details for deposit and withdrawal purposes
• Identity verification documents submitted during the Know Your Customer (KYC) process

b) Information collected automatically:

• IP address, browser type and operating system of your device
• Activity logs on the platform including date, time and type of games played
• Login session data and transaction records
• Cookie information and device identifiers

2. Purpose of Information Collection

Information collected by fcm99 is used for the following purposes and nothing beyond that:

• User account registration and management
• Processing deposits, withdrawals and financial transaction records
• User identity and age verification to meet international licensing requirements
• Sending transaction notifications, policy updates and relevant promotional information
• Detection and prevention of fraud, money laundering and suspicious activity
• Providing customer support via live chat and email
• Improving platform quality based on usage patterns
• Fulfilling reporting obligations under applicable laws

fcm99 does not use your personal information to build marketing profiles for sale to third-party advertisers. Any marketing communications you receive from us are directly related to the services you use on this platform.

3. Legal Basis for Data Processing

fcm99 processes your personal data based on one or more of the following grounds, in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia:

• Consent: When you register an account and accept the terms of use, you give consent for data processing for the purposes stated in this policy.
• Contract Performance: Data processing is required to fulfil our contractual obligations to you, including payment processing and account management.
• Legitimate Interests: fcm99 has a legitimate interest in preventing fraud, ensuring platform security and complying with licensing requirements.
• Legal Obligation: In certain circumstances, data processing is required to fulfil reporting obligations and legal compliance requirements binding on us.

If the basis for processing changes in the future, we will notify you through an update to this policy or through a direct notification to your account.

4. Disclosure to Third Parties

fcm99 does not disclose your personal information to third parties except in the following situations:

• Payment service providers: To process transactions via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH), the necessary transaction information is shared with the relevant providers.
• Game software providers: Gaming platform providers integrated with fcm99 may receive the user session data required for game operations.
• Relevant authorities: When required by law or by a lawful directive from authorities, fcm99 will disclose the necessary information.
• Technical service providers: Companies providing infrastructure, hosting and analytics services that are bound by strict confidentiality agreements.

fcm99 will not sell user personal information to any party under any circumstances.

5. Cookies and Tracking Technologies

The fcm99 website uses cookies and similar tracking technologies to improve the user experience and assess platform performance.

Types of cookies we use:

• Session Cookies: Required to keep you logged in during an active session. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store settings such as preferred language and display preferences for user convenience.
• Analytics Cookies: Used internally to understand website usage patterns and identify areas that need improvement.
• Security Cookies: Help detect suspicious activity and protect user accounts from unauthorised access attempts.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the fcm99 platform.

6. Data Security

fcm99 continuously invests in technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure.

• All data communications are protected through SSL/TLS encryption protocols
• User passwords are stored using a secure one-way hashing algorithm
• Internal security audits are conducted on a regular basis
• Active threat monitoring systems operate 24/7
• Role-based access controls for internal staff
• Clear incident response procedures to address any data breach

Although fcm99 takes all reasonable steps to protect your data, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.

7. International Data Transfers

As fcm99 operates under an international licence, some user data may be processed or stored on servers located outside Malaysia. In such situations, fcm99 ensures that:

• Data transfers are only made to countries or entities that provide an equivalent level of data protection
• A valid and binding data transfer agreement is established with all parties involved
• You are notified of any such transfer through updates to this privacy policy

Such data transfers are solely for service operation purposes and do not affect your rights as a user under Malaysia's PDPA.

8. Data Retention Period

fcm99 stores your personal data for the period required based on the following needs:

• Active account data: Retained for as long as your account is active or as long as needed to provide services to you.
• Financial transaction records: Retained for the minimum period set by applicable legal and licensing requirements.
• Security logs: Retained for the period required for investigation purposes in the event of suspicious activity or disputes.
• Inactive accounts: Data from accounts that have been inactive for an extended period may be archived, with users notified in advance by email.

When data is no longer needed, fcm99 will delete or destroy it in a secure and irreversible manner.

9. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Correction: You have the right to request that we correct information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you have the right to request that your data be deleted, subject to retention obligations that are legally binding on us.
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.
• Right to Complain: You have the right to lodge a complaint with the Malaysia Personal Data Protection Commissioner if you believe your privacy rights have been violated.

To submit any request relating to the rights above, please contact the fcm99 support team via live chat or email. We will process your request within a reasonable time.

10. Changes to This Policy

fcm99 reserves the right to update or modify this privacy policy from time to time to reflect changes in business operations, legal requirements, or industry standards.

Any significant changes to this policy will be communicated to users via in-platform notifications or through the registered email address. The "Effective Date" at the top of this page will be updated each time changes are made.

Continued use of the fcm99 platform after any changes to this policy are published will be considered as your acceptance of those changes. If you do not agree with any part of the updated policy, you may stop using the service and contact us to close your account.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the fcm99 data protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English through the fcm99 platform

Please state the subject "Privacy Enquiry" in any communication relating to this policy to help us respond to you faster.